Privacy Policy

Last updated: 25 August 2026

This policy explains how Clearaway Asbestos Services ("we", "us", "our") collects and uses your personal data when you visit our website or contact us about asbestos removal, surveys or testing. We are the data controller for the information you give us, and we handle it in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

The information we collect

When you enquire through our website, by phone or by email, we may collect:

  • your name;
  • your email address and phone number;
  • your postcode or property address;
  • details of the work you are enquiring about; and
  • any other information you choose to include in your message.

We also collect limited technical and usage data automatically when you browse the site, such as your device type, browser and the pages you view. This is described in the Cookies and analytics section below.

How we use your information

We use your personal data to:

  • respond to your enquiry and provide a quote;
  • arrange and carry out surveys, testing or removal work;
  • keep records required for licensed asbestos work and waste disposal;
  • improve our website and understand how visitors use it; and
  • meet our legal and regulatory obligations.

Our lawful basis

We rely on the following lawful bases under the UK GDPR:

  • Consent or steps to enter a contract, when you contact us about work you would like us to carry out;
  • Contract, when we carry out the work you have asked us to do;
  • Legal obligation, where we must keep records for health, safety and waste rules; and
  • Legitimate interests, to run and improve our business and website in a way you would reasonably expect.

Who we share it with

We do not sell your personal data. We only share it where it is needed to provide our service or meet a legal duty, for example with waste carriers and analysis laboratories, and with trusted providers who host our website and email. Where we use Google services for analytics and advertising, limited data is processed by Google as described below. We may also disclose information if the law requires it.

Cookies and analytics

Our website uses cookies and similar technologies. Some are necessary for the site to work. We also use Google Analytics and Google Ads, loaded through Google Tag Manager, to understand how the site is used and to measure the performance of our advertising. These set cookies that help us count visits and see which pages are popular. You can control or delete cookies through your browser settings at any time.

How long we keep it

We keep enquiry and project information only for as long as we need it for the purposes above, and to meet our legal and record-keeping obligations. When it is no longer needed, we delete it or make it anonymous.

How we protect it

We take appropriate technical and organisational measures to keep your personal data secure and to prevent unauthorised access, loss or misuse.

Your rights

Under UK data protection law you have the right to:

  • ask for a copy of the personal data we hold about you;
  • ask us to correct information that is wrong or incomplete;
  • ask us to delete your data in certain circumstances;
  • object to, or ask us to restrict, how we use your data; and
  • withdraw consent where we rely on it.

To exercise any of these rights, contact us using the details below. We will respond within one month.

Contact us

If you have any questions about this policy or about how we handle your personal data, please contact us:

Complaints

If you are unhappy with how we have handled your personal data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113. We would ask that you contact us first so we can try to put things right.

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